Return & Exchange
We appreciate your interest in the Goel Family.
We invite you to review our refund and return policies if, for any reason, you are not entirely satisfied with a purchase.
Any items you purchase from us are subject to the aforementioned conditions.
Interpretation and Definitions
Interpretation
The following circumstances establish the meanings of words whose first letter is capitalized. The following definitions are to be understood equally whether they are written in the singular or plural.
Definitions
Following this return and refund policy:
- Company (referred to as “the Company”, “We”, “Us”, or “Our” in this Agreement) is The Goel Family, New Delhi.
- Goods refer to the goods that are being sold through the Service.
- Orders imply a request for Goods from You to Us.
- Service refers to the Website.
- The website refers to The Goel Family, accessible from goelfamily.in.
- You refer to the person who is accessing or using the service, or, if applicable, the business or other legal entity that the person is accessing or using on their behalf.
- By email: bhaveshg987@gmail.com
- By visiting this page on our website: https://goelfamily.in/contact-us/
- By phone number: 9873722189
Conditions for Returns
Please check the following to see if the goods qualify for a return:
- The colors of the product can vary slightly as every model has its own screen brightness.
- The product displayed is graphical content.
- We do not have any refund or exchange policy.
- Refund or exchange is allowed only if the product is damaged or incorrect.
- In that case, a parcel opening video is required.
- Parcel opening video is required for any complaint or query, regardless of the issue.
- our team will reply within 24 hours after verifying the complaint.
- We will initiate a return courier from our side with in 3 days.
- Once we manually verify the product then our team will initiate the refund within 7 working days.
- Prepaid orders cannot be canceled once the customer has placed the order. No refund will be issued in that case.
- We strive to provide the best quality products, checked and verified by the Goel Family team.
- With over 5 years of experience in this field and 20,000+ happy clients, we ensure customer satisfaction. Therefore, no refund or exchange will be provided for issues related to personal preferences or satisfaction, as every client is important to us and has their preferences.
- No complaints will be accepted after 24 hours of product delivery.
- We request customers not to accept the parcel if the seal is broken.
- Customers can place their complaints/queries through the following contact methods:
Contact Us
If you have any questions about our Returns and Refund Policy, please contact us:
By email: bhaveshg987@gmail.com
By visiting this page on our website: https://goelfamily.in/contact-us/
By phone number: 9873722189